ISO 10002
This standard provides guidelines required for establishing customer complaint management systems; by relying on any such system, an organization will be enabled for addressing complaints of their customers systematically. This standard can be implemented in all organizations; standard certification service firms of Iran provide services for acquiring ISO 10002 certificate.
ISO 10002 contains guidance on the internal handling of product and service-related complaints. This guidance can help to preserve customer satisfaction and loyalty by resolving complaints effectively and efficiently.
